Head of Back Office and Customer Service (VAC-A2407)

Job description

Our client is a Forex Company based in Limassol and they are now recruiting for a dynamic individual to fulfill the role of Head of Back Office and Customer Service.

Job Duties

• Manage the department
• Implementing internal procedures for the department.
• Working closely with the Compliance and AML Officer
• Analyze on a constant basis the department activity, payment systems activity, suspicious activity, KYC, AML procedures etc.
• Manage the processing and monitoring of all customer deposits and withdrawals in a timely manner.
• Reporting suspicious transactions to the compliance department.
• Provide support to the Finance department in regards to client payments, reconciliations, monthly and yearly reporting and any other tasks as required.
• Liaise with other departments to escalate and resolve all client issues in a timely manner.
• Identify and address problems and opportunities for improving systems, aiming to upscale department’s performance.
• Answer client queries
• Undertake reporting obligations related to Back-Office and Customer Support operations
• Report to the Senior Management
• Monitoring the clients' assessment with regards to the knowledge, experience as well as the documents/information provided by the Client
•  Undertaking additional duties as and when required.

Job Requirements

• Experience as in a similar role is a must
• AML certificate is a must
• CySEC Advanced/Basic Certificate would be advantageous.
• Knowledge of KYC principles & reconciliation of client funds.
• Familiar with Sumsub will be considered a big advantage
• Knowledge of MT4 /MT5 Platforms/Managers.
• Additional languages would be advantageous.
• English Proficiency
• EU-citizenship

Working hours:

The working hours are 9am – 6pm, Monday to Friday

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Head of Back Office and Customer Service - VAC-A2407. We look forward to hearing from you!