How the future of work, the workforce and the workplace is changing
Businesses, employees, governments and educational
institutions need to work collaboratively to envision the future of work –
according to a new Deloitte report commissioned by telecoms group Liberty Global.
Deloitte ran in-depth interviews with business leaders, policy makers
and researchers across Europe – to set a clear direction for business
stakeholders as they trudge through a period of unprecedented workplace
disruption.
For structure amid chaos, the researchers crystalised the dramatic overhaul last year into seven disruptors: the omnipresence of tech; the rise and affordability of AI and robotics: a “tsunami” of data; shortening career cycles; a freelancing boom; a loss of jobs to automation and a growing focus on diversity as millennials now occupy roughly half the workforce.
These shifts have been underway for years, and
Covid-19 has turbocharged the speed of change – leaving employees, businesses
and other stakeholders in a tizzy to catch up. Per the Deloitte research, each of these groups has a role to
play when ushering in the future of work.
Employees, for instance, need to understand the expanding demands of a
modern workplace. “A university degree will no longer be enough to guarantee
continued employment – people will need to develop their innately human skills,
while keeping their digital acumen up-to-date,” explained Frans Dagelet,
partner at Deloitte’s human capital practice in the Netherlands.
An example is AI, which is tearing its way through the business environment as an optimisation tool. Of the adopters, nearly a quarter experience an AI skill gap in the market today. And this is just the tip of the iceberg: new skillsets are required across the landscape of emerging tech.
Nearly three-quarters of all executives believe that re-skilling the workforce
is key to navigating the future, while a dismal 17% actually feel their
employees are ready to make this change. So a large part of the onus rests on
workers, largely to build a new tech-based skill set and partly to adapt to
working structures of the future.
“For white-collar workers, a well-equipped home
office with reliable, fast connectivity is now an absolute must,” said Attila
Havas, Netherlands-based director at strategic outfit Monitor Deloitte.
Implicit here is the assumption that remote working will persist as a
permanent fixture in
years to come – and there are two sides to that coin.
Workplace of the future
2021 is all about the virtual working conundrum: do businesses persist with remote working – and all its advantages for cost and safety – or do they shift back to the office if possible. Employees are split down the middle: 33% say it is easier to work from home, while 34% say it is harder.
Many enjoy the flexibility that comes with virtual working, and the time
saved by not commuting. Others have been left isolated and unable to focus
after a year of working from home, with more than a third highlighting the
challenge of not meeting clients and colleagues. The future will have to walk
this tightrope of expectations: and here the onus lies on employers.
“To help people find a better balance between digital and in-person
interaction, offices should be revamped to become collaborative spaces where
staff mingle to exchange ideas and brainstorm, fueling innovation that will
give the business a competitive edge,” explained Havas.
“It is important to allow for the serendipity of interaction, while
harnessing the broader benefits of distributed working, such as reduced
commuting time, less congestion and a better work-life balance for staff.”
Finding this golden middle is the job description for businesses in the near
future.
Workers and employers aside, the government also has a part to play in
enabling a fundamental workforce transformation. Not everyone can afford
advanced technology – a reality that is accentuating socio-economic
inequalities in a digital-first paradigm. Per Deloitte’s respondents,
governments and educational institutions will have to collaborate to make the
digital world more inclusive.
“Meaningfully closing the digital skills divide
will be impossible without greater government investment,” concluded Marjolein
Wevers, manager at Deloitte’s human capital consulting practice in the
Netherlands.
(Source:
Consultancy.eu)