About the company
Portuguese Communication Monitoring Compliance Assistant (VAC-A2379)
limassolPermanent
15 days ago Recruiting Agent
Job description
Our client, a Compliance Services Company to the forex industry in Limassol, is looking for an Portuguese-speaking Communication Monitoring Compliance Assistant. This service provider is supporting a number of brands.
Job Duties
- Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
- Examine results of the calls by using scripts, product knowledge, sales and service ability;
- Assist in the investigation of complaints;
- Contribute to team effort by accomplishing related results as needed;
- Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
- Provide feedback to the head of the department.
Job Requirements
- University or College Degree in any field;
- Fluency in English language;
- Fluency in Portuguese language;
- Fluency in any combination of Portuguese and/or Portuguese will be considered an advantage;
- Great communication (oral and written) and interpersonal skills;
- Paying attention to detail and following the policies and procedures as required for the role;
- Ability to deliver solutions quickly with accuracy;
- Ability to work efficiently within a team as well as independently;
- Excellent report writing skills;
- Ability to work at pace and well under pressure with limited supervision;
- EU-citizenship.
Working hours:
The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed
TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Portuguese Communication Monitoring Compliance Assistant - VAC-A2379. We look forward to hearing from you!