Call Centre Sales Agent

Job description

As Call Centre Sales Agent, you'll be responsible for building relationships with travel agents and direct customers, whilst taking ownership of sales and resolving customer enquiries. A confident telephone manner and a resourceful approach is essential to succeed in this fast-paced, customer focused role

Job Duties

• Maximise trade and direct sales, providing a high quality customer service

• Manage large amounts of inbound and outbound calls in a timely manner

• Ensure the highest level of customer service, exceed expectations and go the extra mile wherever possible

• Achieving and exceeding company, team and individual objectives relating to sales targets, productivity, product knowledge and attendance/punctuality

• Contribute to the overall team productivity and sales development

• Take full ownership of all customer queries through effective liaison with relevant areas of the business.

• Maintain accurate information on the company’s products, commercial campaigns and ancillary services

• Handle emergency situations related to the customers, providing maximum support and commitment to the customer.

• Build strong relationships with customers to ensure customer satisfaction and repeat business

• Managing post travel feedback and customer service by dealing with any complaints in a calm and diplomatic and timely manner

• Effectively and efficiently handle any administrational and operational queries

• Demonstrate excellent product and competitor knowledge by keeping up to date with information available

• Attend Product events to support product knowledge

• Adhere to the company's policies and procedures, assuring attention to detail at all times

• Work to company agreed SLA's, taking ownership of own performance levels

• Assist with other areas of the business as required 

Job Requirements

• A minimum of two years recent sales and customer service across telephone, chat and e-mail

• Excellent knowledge of English language, preferably native speaker

• Outstanding customer service skills with previous experience delivering excellent service within a customer facing role, ideally within the travel industry

• Good computer skills and level of numeracy

• Ability to work under pressure and meet targets

• Ability to multi-task and manage time effectively

• Excellent phone and verbal communication skills, along with active listening

• A keen interest and enthusiasm for Travel and Cyprus, providing a quality service to our customers.

• Very good orientation in the geography of Cyprus

• Strong administration, organisational, time-management skills

• Excellent interpersonal skills and ability to communicate effectively with internal and external customers

• Able to work as part of a team and with other teams under pressure in a busy environment

• Self-motivated individual, highly disciplined work ethic, open-minded, adaptable to different situations

• Strong ethical standards & values with a drive to always do the right thing

• Self-confident to translate a “can do” mentality to others

• Willingness to learn new technology, software and applications.

Job Benefits