B2B Success Manager

Job description

Panda Trading Systems (PandaTS)

A leader in building high-performance, cutting-edge technology for the online financial trading industry is seeking a Customer Success Manager to join our team

Job Duties

• Act as the customer's focal point.
• Support customers as they transition from sales prospects to active users of the products.
• Identify and analyze the customer’s needs and translate them into tasks to be undertaken by divisions within the company
• Push forward the business needs of the company with the client, finding the optimal balance between the client’s needs and those of the company
• Optimizing customer performance
• Growing Revenue
  

Job Requirements

• 2-3 years experience as B2B Success Manager/Project manager  – Must (FinTech companies advantage).
• Proven ability to manage multiple projects simultaneously -  Must
• BA in Economics/Business Management - advantage
• Experience in the online Forex or Gaming industry - advantage
• Knowledge of development lifecycles
• Experience working with international customers
• Fluent English (written and spoken)
• Excellent analytical skills
• Methodical approach to delivery, with attention to detail and ability to keep track of multiple projects, risks and issues
• Customer-facing, excellent interpersonal skills, Self-motivated, details oriented, self-managed, team player
• Ability to work effectively with and balance the needs of both Business and Engineering team members
  

Job Benefits

At PandaTS we offer a wide range of benefits, including:

• Annual company's vacation abroad to all employees
• Medical insurance
• Extra days off
• Holidays gifts and bonuses
• Birthday gifts for you and your kids.
• Company parties
• Flexible hours for excellent work-life balance.
• Stability, PanadTS has more than 15 years of experience in the market