Client Service Executive (5447)

Job description

CareerFinders, on behalf of our client, an established and expanding Information Technology company with headquarters in the heart of Nicosia, we are seeking to recruit a Client Service Executive to join their team. The successful applicant will possess approximately 2+ years of relevant experience within a Client Services and/or Retention position and speak an excellent level of fluent English. Any other language skills will be considered an advantage, but not essential.

Job Duties

• Assist in the onboarding of trading clients, Affiliates, IBs and other company partners.
• Develop the country, territory or region you have been assigned to including but not limited to converting the leads to clients and acquiring & establishing business relationships with new and existing partners.
• Proactively work to retain and to reactivate clients and partners.
• Negotiate the terms of each partnership based upon the existing rebate structures.
• Assist in monitoring of affiliates and partners on a regular basis to optimize their activities and performance.
• Promote the company’s products and services.
• Assist with incoming queries from all prospects and clients by telephone, email and other communication channels supported by the company.
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies and ethics.
• Work with the team to ensure the Key Performance Indicators (KPIs) are met.

Job Requirements

• Excellent communication skills in Greek & English.
• 2+ years of relevant experience within a Client Service and/or Retention position.
• Client focused with excellent customer service and negotiation skills.
• Excellent communication and written skills.
• Ability to influence and persuade a mutually beneficial outcome for the company and the client.
• Dynamic, self-motivated, competitive and strong desire to succeed.
• Ability to work well independently as well as in a team.

To apply for this vacancy, please send your CV, along with any covering letter to our email quoting the reference number CYP5447. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience.