About the company

Guest Relations Assistant

64 days ago

Job description

Atlantica Miramare Beach Hotel is looking for a new Guest Relations Assistant to be responsible for ensuring all guests who stay at the hotel are completely satisfied and each interaction is handled in a very professional manner. Taking care of the wellbeing of our customers throughout their stay with care and attention would be your upmost priority. You will anticipate and handle any guest dissatisfaction and provide a prompt solution. 

Job Duties

  • Welcoming guests in a friendly and professional manner
  • Assisting guests and ensure their stay with us is a memorable one
  • Reports guest complaints immediately to the Guest Relations Officer
  • Provides courteous and efficient service ensuring guest satisfaction at all times provide information about facilities, programs and other services
  • Works closely with the Front Desk staff to ensure a smooth check in

Job Requirements

  • Familiarity with hospitality industry standards
  • Proficiency in English, knowledge of additional languages is a plus
  • Computer literacy
  • A customer- oriented and professional attitude
  • Outstanding communication abilities
  • Excellent organizational and time management skills