Chinese Customer Support & Sales Representative (VAC-A21173N)

Job description

Our client is a global award-winning online FX & CFD trading company currently looking to hire an experienced Chinese Customer Support & Sales Representative to join their office in Limassol.

Job Duties

• Responding to client queries relating to account management
• Provide client support including technical, operational and basic trading
• Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
• Promoting products and services to clients and optimize customers' satisfaction
• Client relationship management
• Assisting in the implementation of new procedures and processes
• Adhere to revisions to existing compliance practices and procedures
• Co-operation and participation with ongoing training program
• Interacting with other departments as necessary to meet client's needs
• Maintaining professionalism at all instances

Job Requirements

• Fluency in Chinese and English
• Previous experience in a Customer Support role in FX will be considered an advantage
• Attention to details and quality of work
• Educated to a degree level
• Client facing experience, preferably in a finance related role
• Genuine interest in financial markets
• Experience using MT4 and MT5 platforms (basic trading knowledge an advantage, but not necessary)
• Basic IT troubleshooting skills
• Ability to perform in a fast-paced environment

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Chinese Customer Support & Sales Representative - VAC-A21173N. We look forward to hearing from you!

Job Benefits