Customer Service Associate Native English speaker

Job description

Our client is a very well established International company with offices around the world and a base in Limassol.

The Cyprus office is expanding and are looking for a young, smart and proactive Customer Service Associate that cares about customers’ experiences and communicates in social media with empathy to join the team

The working hours are Monday – Friday 9.00am – 6.00pm ( 1 hour for lunch) plus you will work 1 Saturday a month and have a weekday off accordingly.


    

Job Duties

• You are the front line, go-to resource for any customer related issues
•     Communicating with customers via phone, email, chat and ticketing system
•     Making it your mission to foster exceptional customer experiences across the company sites
•     Be able to independently address support cases regarding core functionalities, common “how-to” questions and known issues related to the company products
•     Providing knowledgeable answers to questions about products, pricing and availability
•     Taking ownership of the customer experience
•     Social media posting in common social media platforms
•     Image editing and simple graphic design tasks (photoshopping)
•     Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

Job Requirements

Required Skills & Experience

•     Native English speaker
•     Limassol resident
•     Bachelor’s degree or equivalent
•     +2 years of Customer Service experience
•     Excellent phone etiquette and excellent verbal and writing skills
•     Strong interpersonal communication skills
•     Be able to work well autonomously and take initiatives
•     Fluent in Photoshop with basic graphic design understanding
•     Flexible work schedule to accommodate business needs
•     Comfortable managing competing priorities with a high level of attention to detail
•     Ability to multitask
•     Experience with customer support ticketing systems will be considered and advantage

Job Benefits

•     Gross Annual Salary €18,000 Per Year
•     Annual bonus based on performance.
•     Opportunity for career progression and self-development.
•     21 days annual leave