About the company

Hotel Operations Manager

limassol
Permanent
133 days ago Expired

Job description

Seeking to recruit a Hotel Operations Manager, responsible for the overall day-to-day operations and customer satisfaction.

Job Duties

  • Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
  • Work collaboratively with all staff to make sure operations are running smoothly in tandem with one another
  • Anticipate all guest needs and respond promptly & accordingly
  • Establish and maintain standards for staff performance and customer service
  • Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.  
  • Respond to client enquiries and assist with resolution of client problems.
  • Staffing the hotel appropriately
  • Fully responsible for all aspects of all departments.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Monitor the purchase / indent / requisitions of each department and dealing with suppliers.
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
  • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Covering shifts if and when needed. 
  • Any other duties assigned.

Job Requirements

  • Customer service
  • Management skills
  • Communication skills
  • Time management
  • Operational knowledge
  • Critical thinking and problem-solving
  • Excellent knowledge of the Greek and English language
  • Previous managerial experience 
  • Additional languages will be considered an advantage