About the company
Hotel Operations Manager
limassolPermanent
829 days ago Expired
Job description
Seeking to recruit a Hotel Operations Manager, responsible for the overall day-to-day operations and customer satisfaction.
Job Duties
- Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
- Work collaboratively with all staff to make sure operations are running smoothly in tandem with one another
- Anticipate all guest needs and respond promptly & accordingly
- Establish and maintain standards for staff performance and customer service
- Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
- Respond to client enquiries and assist with resolution of client problems.
- Staffing the hotel appropriately
- Fully responsible for all aspects of all departments.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Monitor the purchase / indent / requisitions of each department and dealing with suppliers.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
- Covering shifts if and when needed.
- Any other duties assigned.
Job Requirements
- Customer service
- Management skills
- Communication skills
- Time management
- Operational knowledge
- Critical thinking and problem-solving
- Excellent knowledge of the Greek and English language
- Previous managerial experience
- Additional languages will be considered an advantage