About the company

Reservations Agent

131 days ago Expired

Job description

Seeking to recruit a Reservations Agent with cross-departmental experience. 

Job Duties

• Answer incoming calls and assist with reservations, confirmations, room requests, and questions.
• Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures.
• Assist guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction.
• Contact maintenance and housekeeping resolving any guest issues.
• Create and maintain reservation records
• Handle daily correspondences
• Process payments and send confirmation details to customers.
• Sort out any issues that may arise with bookings or reservations.
• Perform front office duties as required

Job Requirements

  • Previous experience in a similar position
  • Customer-service minded
  • Excellent written and verbal communications in Greek and English
  • Multitasking ability
  • Computer literate
  • Additional languages will be considered an advantage