English Customer Support Representative (VAC-A486)
limassolPermanent
657 days ago Recruiting Agent Expired
Job description
Our client is a FinTech company providing trading software and Apps to Brokers and financial institutions are currently looking to recruit a Customer Support Representative to join the team at their Limassol.
Job Duties
- Responding to client requests and questions via phone, chat and email
- Assisting with any and all after-sales issues, which may include; collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc
- Assisting with client training and guide them in learning how to operate the trading platforms
- Coordinating with the sales team and other relevant departments to properly and effectively assist clients
Job Requirements
- Previous experience a MUST within a Customer Support role within the Forex Industry that involved both written and oral customer interaction
- Fluency in English
- Excellent Computer and CRM skills
The ideal candidate will also have:
- Ability to communicate effectively, both verbally and in writing
- Ability to think quickly and logical to diagnose customer problems
- Excellent administrative & organizational skills
- Excellent prioritization skills
- Excellent Microsoft Office Skills - Outlook, Excel, Word, etc.
- Ability to work with patience and courtesy
- Work well under pressure
- Driven
- Attention to detail
Job Benefits
The company is offering a competitive salary from 1200 – 3000 Euros based on qualifications and skills plus an excellent benefits package including:
After completion of 6 months of service with the company, you will qualify for the following benefits:
- Parking
- Added Leave Benefits
- Health & Dental Insurance
- Health & Fitness Allowance
- Healthy Snacks & Fresh Fruit
Working hours:
The working hours will be from 9am to 6pm Monday to Friday
TO APPLY for this job opportunity, send your CV (in English please) and include the reference: English Customer Support Representative - VAC-A486. We look forward to hearing from you!