About the company

Technical Support (VAC-A546)

44 days ago Recruiting Agent Expired

Job description

Our client an international tech company is looking for an experienced technical support agent for their offices in Limassol 

Job Duties

  • Communicate clearly and effectively with end users, colleagues and management to quickly resolve issues and ensure customer satisfaction.
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes and protocols to improve efficiency.

Job Requirements

  • Previous experience as a technical support agent
  • Basic/Extended technical background (IT/sys admin/Helpdesk/Tech support)
  • Familiarity with online system administration (CRM/Affiliate software/Email admin/DNS)
  • Eagerness to learn and willingness to adapt new skills on-the-job
  • Strong communication skills and ability to remain calm and professional under all circumstances
  • Quick to identify problems, suggest proper solutions, and execute step-by-step troubleshooting procedures
  • People’s person, team player and service oriented
  • Proficient in English, spoken and written

Job Benefits

1800 Euros gross monthly

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Technical Support - VAC-A546. We look forward to hearing from you!