Technical Support (VAC-A546)

Job description

Our client an international tech company is looking for an experienced technical support agent for their offices in Limassol 

Job Duties

• Communicate clearly and effectively with end users, colleagues and management to quickly resolve issues and ensure customer satisfaction.
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
• Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes and protocols to improve efficiency.

Job Requirements

• Previous experience as a technical support agent
• Basic/Extended technical background (IT/sys admin/Helpdesk/Tech support)
• Familiarity with online system administration (CRM/Affiliate software/Email admin/DNS)
• Eagerness to learn and willingness to adapt new skills on-the-job
• Strong communication skills and ability to remain calm and professional under all circumstances
• Quick to identify problems, suggest proper solutions, and execute step-by-step troubleshooting procedures
• People’s person, team player and service oriented
• Proficient in English, spoken and written

Job Benefits

1800 Euros gross monthly

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Technical Support - VAC-A546. We look forward to hearing from you!