PSP support specialist

Job description

Communication with clients and suppliers to deliver the best payment processing service. Focus on identifying the root of the issue and address it to the relevant side to fix the cause.

Job Duties

• Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLA’s;
• Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
• Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
• Handle chargeback cases in accordance with the procedure;
• Be able to understand fraudulent patterns and report them in a timely manner.

Job Requirements

• Customer-focused;
• Multi-tasking. Be good at planning and organizing your own schedule;
• Problem-solving: Identify barriers that prevent achieving goals and standards;
• Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; English - Upper-Intermediate level is a must;
• Firm understanding of Excel/Google sheets. Basic HTML understanding;
• Be familiar with different payment types and how do they work;
• Be flexible with your schedule. Possible day/night shifts;
• Understanding what do Chargeback, KYC, CFT, and some other bizarre words mean.

Job Benefits

• Being a part of an international team focused on excellence in product development;
• Support from colleagues and automatization of time-consuming processes;
• High-level compensation and regular performance-based salary and career development reviews;
• Flexible working schedule;
• Opportunity to work whether in an office or remote;
• Unlimited vacation and sick leave policy;
• Compensation for courses, conferences, workshops, etc.;
• Education Foundation in learning something new (professional or indeed personal interest);
• Summer corporate retreat and regular team-buildings;
• Free corporate online sports trainings;
• Referral program for employees.