Service Coordinator (VAC-A653)

Job description

Our client, a Shipping Services Company in Limassol, is looking for a Service Coordinator. This is a hybrid role: one or two days per week in the office. In this role, you will be reporting to the Operations Manager.

Job Duties

• Dealing with customer requests by phone or e-mail
• Processing of purchase orders
• Entering and monitoring service requests into the SF system, managing the case system
• Ordering on-board service with own engineers and service partners in EMEA when required
• Provide quotation for service
• Travel arrangements for engineers
• Oversee installation/service review process and manage follow-up process for unsuccessful jobs
• Cost analysis of service jobs
• Manage training needs for EMEA service partners
• Review and optimize the service processes to ensure service partners work efficiently and error-free.
• Reporting to management
• Meeting the personal KPI’s (see document from latest annual review meeting)
• Acting in accordance with the organization’s strategy and policies
• Being a stimulating, cooperative and supportive team member and pro-actively contributing to the completion of the team’s workload
• Contributing to the achievement of revenue and customer engagement through effective service process management and increasing customer retention

Job Requirements

• Product knowledge especially for nautical data and navigation system
• Good knowledge, network and working experience of the commercial marine industry
• Being familiar with all job-related processes as described in the Quality Management handbook.
• Reporting quality issues according to existing procedures to the Quality Management department.
• Experience in a similar role but a different industry is a plus, ideally within the Maritime industry
• Excellent English both spoken and written
• Personal initiative and responsibility.
• Ability to work autonomously and self-reliant
• Being stress tolerant, performing steadily and effectively under time pressure. Reacting calmly toward customers under all circumstances
• Focused on continuously improving and holding self and others accountable
• Eu-citizenship.

Working hours:

• The working hours are flexible (meaning starting within 7-10 and then working the hours) but as this is support for our traveling engineers, calls outside office hours can be expected. This is a hybrid role: one or two days per week in the office.

Job Benefits

• The company is offering a salary of 1,500 – 2,500 Euros gross based on skills and experience

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Service Coordinator - VAC-A653. We look forward to hearing from you!