Service Manager (VAC-A654)

Job description

Our client is an IT Solutions Provider in Limassol looking to recruit a Service Manager.

Job Duties

• Managing service coverage in Cyprus for various brands.
• Company’s Multi-brand Service center administration.
• Identifying target customers, development and implementation of sales of IT services.
• Service support of the Company’s partners and retailers.
• RMA parts claims and inventory management via vendors/suppliers.
• Spare parts inventory management.

Objectives:

• Enable fast and reliable dealing with any issue from key customers.
• Minimize service issues via proper arrangement of service processes.
• Meet customer’s expectations with service and offer commercial IT services.
• Enable effective communication to mother’s company team and internal processes follow up.
• Enable fast RMA stock turnaround and compensation for customers and the Company. Enable profit from commercial IT services.
• Minimize service operations cost via optimized and efficient management of service processes. 

Job Requirements

• Higher education. Technical education is a preference.
• Work experience of 2 years or more in repair service centers (e.g., Samsung, Apple, Xiaomi, Huawei, Lenovo, LG, etc.) or telecommunication companies on service management positions.
• Strong computer technical skills.
• Fluency in English and Greek.
• Highly dynamic, self-starter who uses own initiatives to maximize value of the Company.
• Ability to work on multiple projects at different phases of implementation and drive to results in timely and top-quality manner.
• Commitment to the job and its success.
• Knowledgeable and confident in communicating information.
• Ability to interact professionally and comfortably at all levels within the organization (verbal, written, presentations).
• Analytical skills, initiative, accuracy and diligence.
• Working hours:
• The working hours are Monday – Friday from 9am till 6pm (lunch break from 1pm – 2pm).
• TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Service Manager - VAC-A654. We look forward to hearing from you!