Account Manager

Job description

Job Duties

• Monitor email queues and provide support and respond to inquiries in a professional and timely manner;
• Develop and maintain long-term relationships with accounts. (Timely, efficient communication and task resolution should be a priority);
• Coordinate with staff members working on the same account to ensure consistent service;
• Collaborate with each team (department) to reach the common goal in the most efficient and structured way;
• Assess and assist the various requests related to technical and operational problems and tasks and provide solutions;
• Provide support and service to our international B2B customers;
• Coordinate with internal and/or remote departments to improve operations efficiency.
• (Full training will be provided)

Job Requirements

• Can-do attitude;
• Good knowledge of the English language: written and spoken;
• Research and analytical skills;
• Basic knowledge of the HTML/CSS;
• Network (TCP/IP, VPN, DNS) understanding;
• Experience in using CMS;
• Strong grasp of technology;
• Flexibility on working hours and days.

Job Benefits

We offer:

• Being a part of an international team focused on excellence in product development;
• Support from colleagues and automatization of time-consuming processes;
• High-level compensation and regular performance-based salary and career development reviews;
• Flexible working schedule;
• Opportunity to work whether in an office or remote;
• Unlimited vacation and sick leave policy;
• Compensation for courses, conferences, workshops, etc.;
• Education Foundation in learning something new (professional or indeed personal interest);
• Summer corporate retreat and regular team-buildings;
• Free corporate online sports trainings;
• Referral program for employees.