MELCO Resorts & Entertainment - Assistant Manager, Banqueting - Limassol

Job description

PRIMARY RESPONSIBILITIES:

• Supervises the operations of Banqueting functions, ensuring all F&B Standard Operating Procedures are followed by the employees
• Anticipates guests need and strives to exceed their expectations by providing guidelines
• Seeks feedback/gathers information on customer service performance and achieves high quality in customer service
• Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Communicates and coordinates with other Departments to ensure guests needs are exceeded
• Ensures readiness of the functions by performing regular checks on working stations, equipment and items
• Ensures opening and closing procedures are followed efficiently and accurately
• Ensures that all products and services are delivered accurately and in a timely manner
• Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives when appropriate
• Maximizes employee productivity using proper allocation and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
• Conducts daily briefings and ensures information is passed on appropriately
• Liaises with Coordinator, F&B communication and information relevant to F&B functions
• Frequently raises awareness regarding breakages and ensures all employees strive to reduce cost
• Takes ownership of the operations in the absence of Manager, Banqueting
• Performs hands-on tasks when necessary to ensure goals are achieved
• Assists with administrative tasks relevant to F&B operations
• Coaches and mentors’ colleagues to overcome difficulty in meeting customer service standards
• Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly
• Attends training sessions and meetings when required
• Adheres to and ensures that all unit employees follow the Company policies and procedures

Job Duties

QUALIFICATIONS:

Experience

• Minimum 2 years of working experience in a similar role in the Hotel Industry

Education

• Degree/Higher Diploma holder in Hospitality Business Management is preferred
• Internationally recognized professional qualifications on wines would be an advantage

Job Requirements

KEY PERFORMANCE INDICATORS:

• Positive Customer feedback
• Good knowledge of products and services
• Continuous progress of Technical skills
• Staff retention and development