MELCO Resorts & Entertainment - Host, Events - Limassol

Job description

POSITION SUMMARY:

The Host, Events is responsible for facilitating City of Dreams Mediterranean events, activities and creating a pleasant atmosphere and memorable guest experience.

Job Duties

PRIMARY RESPONSIBILITIES:

• Interacts with guests, make guests and attendees feel welcome and as comfortable as possible
• Assists event organizers for both Internal and external events for special needs and requirements
• Ensures that the safety of guests and employees is the highest priority
• Plans, setup and facilitates events, activities and special functions as required by management
• Conducts pre-opening inspections of assigned location and prepares for opening by sweeping queue lines, platforms, entrance and exit locations
• Controls activities while in progress and constantly monitors the events while in operation, being prepared assist guests at any times
• Screens all guests to ensure they meet the physical requirements of the attraction, event or activity, in accordance with the SOPs
• Administers and coordinates emergency first aid as necessary
• Ensures adequate through-put of the attraction is met by working efficiently and allowing the appropriate number of guests onto the attraction as determined by the Company Standards
• Monitors guests enjoying the attraction and be prepared to assist scared guests safely
• Ensures high standards of personal presentation and grooming
• Attends training sessions and meetings as and when required
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

Job Requirements

QUALIFICATIONS:

Experience

• One year or above relevant experience in customer services field

Education

• Secondary-level education

Skills / Competencies

• Computer literate
• Excellent interpersonal and communication skills
• Professional written communication skills
• Excellent command of English - Greek, Russian/ Arabic/ Hebrew/ Chinese highly regarded

PERSONAL COMPETENCIES:

• Flexible and accommodating
• Receptive and versatile in adopting new approaches and practices to meet changing circumstances
• High adaptability to various assigned job tasks
• Ability to work under pressure, energetic and enthusiastic
• Possesses strong time management skills
• Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
• Must be able to tolerate second hand smoke