Arabic-Speaking Customer Support Agent

Job description

You will need super organization skills, structure, and a good understanding of operating a successful iGaming business. It’s vital that you are passionate about the industry and all facets of the business and have a great understanding of the need to adjust to relevant markets. This means an open-minded approach to the job. You will also need to be able to work in a multi-cultural environment and have superb communication skills in order to communicate with the various teams.

In order to build a successful brand for our clients, the Customer Support Agent will be essential. They serve as our customers' primary point of contact and serve as a conduit between them and the rest of our staff.

In order to provide first-rate service and make our customers feel like a family rather than just customers, we are consequently searching for individuals who can go above and beyond.

Job Duties

Key responsibilities of the team:

• Assisting customers in all areas of the website
• Answer customer inquiries in a timely and polite manner to the highest standard possible via email, phone or live chat
• Ensure more complex customer issues are followed up and resolved in a timely manner, if necessary, forwarding to other departments and tracking of results
• Work closely with other departments, especially the payment and fraud teams, and assist them with tasks as required
• Maintaining and expanding the customer database by ensuring first-class and courteous service.
• Other tasks and ad-hoc duties as required by the business.

Job Requirements

Your skills:

• Arabic and English are mandatory. At least one other language (Spanish, Turkish).
• Customer and solution-oriented thinking.
• Charismatic and sociable.
• Ability to deal with customers in a calm, patient, and purposeful way and with a professional, friendly approach even with difficult customers.
• Able to multitask.
• Previous experience in a customer service environment is an advantage.
• Knowledge of the casino/betting industry especially online is an advantage.

In order to apply to join our team, please send your CV by using the 'Apply'

We look forward to hearing from you