Support Engineer

Job description

• Proactively monitor our clients infrastructure using Monitoring tools.
• Knowledge of Microsoft operating systems and desktop applications.
• English is required.

Job Duties

• Proactively Monitor the clients infrastructure.
• Manage Remote Monitoring Tool to streamline operations.
• Add automation steps to monitor systems for unattended remediation steps.
• Utilize ConnectWise RMM solution tools to validate system health and status.
• Provide helpdesk support including analyzing and resolving end-user issues.

Job Requirements

• Previous experience in a similar position.
• Excellent command of the English language.
• Ability to multitask, prioritize and work independently.
• Strong communication, organizational and problem-solving skills.
• Ability to learn new technology.
• Ability to work under pressure efficiently.
• Knowledge of Microsoft operating systems and desktop applications.
• Knowledge of VMware administration.
• Knowledge of Backup Technologies (Veaam, Datto, etc.) is a plus.
• Knowledge of Microsoft Office 365 Administration.
• Work with monitoring tools such as ConnectWise Control, Kaseya, Nable, SolarWinds etc.
• Basic Firewall Administration. (Fortinet, Sonicwall, Meraki etc).
• Experience with installing, configuring, and administering a broad range of technologies.
• Excellent written and verbal communication skills

Job Benefits

• Generous pay package.
• 13th Month Pay as bonuses.
• Training opportunities for growth and expansion of knowledge.
• Paid 21 days of holidays per year.