About the company

Media Client Services - Team Lead

limassol
Permanent

535 days ago Expired

Job description

Required Travel :Minimal

Managerial - No

Location: Cyprus- Limassol (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

At VUBIQUITY, part of the Amdocs Media division of Amdocs, we deliver premium content to viewers on any screen, device, or platform. With a wide-ranging global customer network, the world’s leading content owners (Major Studios, Indie Studios, TV Networks & Digital First Networks) and video service providers (OTT, Mobile, Cable, Satellite, Telco) have selected us to deliver entertainment experiences around the world. We have our offices in Los Angeles, Toronto, London, and Cyprus. For more information, visit Vubiquity at http://www.vubiquity.com

In one sentence

Reporting to the Client Service Account Manager, the Publishing Team Lead’s main responsibility is to help manage the Client Services Publishing team and oversee all activities, delivering against specific agreements relating to the processing, publishing, timely delivery and ingest of content and its associated information.

Job Duties

What will your job look like?

  • Line management of Publishing & Scheduling Coordinators in the team, facilitate continuous training and conduct training for new starters, ensuring operating manuals are relevant and updated.
  • Act as a point of escalation to remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution.
  • Have a clear overview and be responsible for the planning management of team’s workload and identify gaps in resources.
  • Attend regular clients calls and meetings where appropriate.
  • Proactively manage content, metadata, image and related asset files through Vubiquity’s content processing workflow, update work orders for different platform schedules, monitor and manage assets throughout the system and adhere to deadlines.
  • To provide and update weekly or monthly internal and external SLA’s.
  • Liaise with internal Programming, Media Services, Media Operations and Editorial teams on scheduling, trafficking, delivery and processing of media and metadata files.
  • Prepare publishing reports to share with clients.
  • Liaise with Marketing and Production teams regarding monthly promos and editorial folder changes
  • Provide cover for the Client Service Account Manager when out of office.
  • System testing as and when required.


Job Requirements

The wishlist...

  • At least one-year experience in a digital supply chain or content operations role within VOD, IPTV, OTT or web services.
  • Excellent working knowledge of the digital video workflow including CMS and workflow management tools, and experience in training other team members.
  • Proven experience in a client-facing role.
  • Ability to demonstrate clear and concise communication skills with colleagues and clients, in order to provide a high standard of relevant and timely information relating to work carried out.
  • Highly organised to deal with and prioritise workload and can demonstrate effective planning.
  • Ability to assess, maintain and develop own performance and aid the team performance objectively, against agreed productivity and quality targets.
  • Ability to document solutions and incident remedy procedures into operations group.
  • Naturally focused on deadlines, with a track record of on time delivery without compromising quality.
  • Willing and able to trouble shoot complex problems.
  • High standard of literacy.
  • Very high attention to detail.
  • Ability to make clear decisions and communicate and document decisions made clearly.
  • Ability to work on own initiative and proactively solve and prevent problems from occurring.

Job Benefits

Why you will love this job:

  • Unlimited vacation!
  • Hybrid work!
  • People-centric culture!