Software Engineering Specialist

Job description

Required Travel :Minimal

Managerial - No

Location: Cyprus- Limassol (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com.

In one sentence

Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process.

Job Duties

What will your job look like?

• You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product/solution performs within optimal design specifications.
• You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• You will analyze production issues from the business and application/code perspective and outlines corrective actions.
• You will be the technical focal point with other teams to resolve cross product/solution issues.
• You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues.
• You will bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
• Contribute in meeting various SLA’s and KPI’s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.
• You will onboard new employees and train them on processes and knowledge sharing with team members. Take active role in team building, including technical mentoring and knowledge transfer.
• You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

Job Requirements

All you need is...

• Bachelor's degree in Science/IT/Computing or equivalent and 7-8 years' experience as a software engineer or a software support engineer.
• Awareness of programming concepts and ability to write software code in at least one programming language.
• Good knowledge and experience in Amdocs Ordering Management System (OMS), knowledge of Amdocs CRM and billing will be an added advantage.
• Excellent hands-on in Core Java, Unix Shell Scripting & PL/SQL/Java.
• Expert in telecom domain & work in agility for multiple account and cross application.
• Able to articulate end to end design of account.
• Able to handle any technical crisis / Bridges / Customer call.
• Able to work collaboratively & effectively with all lateral teams.
• Able to predict obstacles in advance and work to prevent them.
• Self-motivated, Self-learner takes initiative, a team player, while being organized and responsible.
• Excellent communication skills, Analytical Ability, Learning Ability and strong attention to detail.
• Should be comfortable working in a fast-paced environment and be able to adhere to policies and procedures while using sound judgment to solve problems.
• Should display a positive attitude and strong work ethic at all time.

Job Benefits

Why you will love this job:

• The chance to serve as a specialist in software and technology.
• You will take an active role in technical mentoring within the team.
• We provide stellar benefits from health to dental to paid time off and parental leave!