About the company
Customer Support Officer
nicosiaPermanent
490 days ago Expired
Job description
Parimatch Tech is an award-winning employer, who develops technology and marketing solutions for the Gaming and Entertainment industry. Parimatch Tech runs educational and entertainment projects internally, implementing innovative approaches to creating a comfortable working environment. If our values resonate with yours and you’d like to join the awarded No1 company in the Cyprus’ Best Workplaces™ 2022 and one of the “Europe’s Best Workplaces ™ 2021”, we are looking for a Customer Support Officer for our offices based in Nicosia.
Job Duties
Main Responsibilities:
- Effectively handle new and existing client base and customer support via chat, email and phone.
- Resolve any issues by clarifying the customer’s complaints and ensure Customer Satisfaction.
- Excellent customer service and complaints handling experience.
- Communicate effectively with clients in Greek, English and/or Russian.
Job Requirements
Qualifications:
- Fluency in Greek and English. Knowledge of the Russian language is an advantage
- Bachelor Degree in Business Administration/ Marketing/ Communications/ Sport Management/ Gambling Management or similar field
- Excellent communication and customer support skills.
- Team-player, able to work under pressure, creativity, innovation and problem solving skills is a must.
- Ability to work on shifts including weekends and bank holidays
Job Benefits
Package Offered by Parimatch Tech:
- Attractive remuneration package
- Yearly Salary Increases twice per year
- Bonus twice per year
- Yearly Training Budget
- Unique opportunity for career and self-development
- 21 days annual leave
- Medical insurance from the first day
- Complimentary lunch
- Monthly Corporate Events
- Yearly Family Events
- Exclusive Discount Scheme
- ACCA compensation
- CySec compensation
- Benefits Cafeteria – Yearly budget is available to be utilised on multiple services
- PM Tech Talent Academy – Assistance in job career counselling for partners
- Discounted Kindergarten Fees
- Flexible Working Hours