About the company

Customer Support Officer

nicosia
Permanent

75 days ago Expired

Job description

Parimatch Tech is an award-winning employer, who develops technology and marketing solutions for the Gaming and Entertainment industry. Parimatch Tech runs educational and entertainment projects internally, implementing innovative approaches to creating a comfortable working environment. If our values resonate with yours and you’d like to join the awarded No1 company in the Cyprus’ Best Workplaces™ 2022 and one of the “Europe’s Best Workplaces ™ 2021”, we are looking for a Customer Support Officer for our offices based in Nicosia.

Job Duties

Main Responsibilities:

  • Effectively handle new and existing client base and customer support via chat, email and phone.
  • Resolve any issues by clarifying the customer’s complaints and ensure Customer Satisfaction.
  • Excellent customer service and complaints handling experience.
  • Communicate effectively with clients in Greek, English and/or Russian.

Job Requirements

Qualifications:

  • Fluency in Greek and English. Knowledge of the Russian language is an advantage
  • Bachelor Degree in Business Administration/ Marketing/ Communications/ Sport Management/ Gambling Management or similar field
  • Excellent communication and customer support skills.
  • Team-player, able to work under pressure, creativity, innovation and problem solving skills is a must.
  • Ability to work on shifts including weekends and bank holidays

Job Benefits

Package Offered by Parimatch Tech:

  • Attractive remuneration package
  • Yearly Salary Increases twice per year
  • Bonus twice per year
  • Yearly Training Budget
  • Unique opportunity for career and self-development
  • 21 days annual leave
  • Medical insurance from the first day
  • Complimentary lunch
  • Monthly Corporate Events
  • Yearly Family Events
  • Exclusive Discount Scheme
  • ACCA compensation
  • CySec compensation
  • Benefits Cafeteria – Yearly budget is available to be utilised on multiple services
  • PM Tech Talent Academy – Assistance in job career counselling for partners
  • Discounted Kindergarten Fees
  • Flexible Working Hours