About the company
German Communication Monitoring Compliance Assistant (VAC-A1079)
limassolPermanent
461 days ago Recruiting Agent Expired
Job description
Our client, a Compliance Services Company to the forex industry in Limassol, is looking for a German-speaking Communication Monitoring Compliance Assistant. This service provider is supporting a number of brands.
Job Duties
- Determine Call Centre and Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members
- Examine results of the calls by using scripts, product knowledge, sales and service ability
- Provide feedback via Reports to Chief Compliance Officer of all monitored calls
- Assist in the investigation of complaints
- Assist in various Marketing projects
- Contribute to team effort by accomplishing related results as needed
- Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications
Job Requirements
- University or College Degree in any field
- Fluency in English language
- Fluency in German language
- Great communication (oral and written) and interpersonal skills
- Ability in delivering solutions quickly with accuracy
- Ability to work efficiently within a team as well as independently
- Excellent report writing skills
- EU-citizenship
Working hours:
The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed
Job Benefits
- Competitive compensation package
- Fully covered Private Medical Insurance
- Employee referral bonuses;
- Unlimited snacks, fruits and beverages
- Short Fridays
TO APPLY for this job opportunity, send your CV (in English please) and include the reference: German Communication Monitoring Compliance Assistant - VAC-A1079. We look forward to hearing from you!