German Communication Monitoring Compliance Assistant (VAC-A1079)

Job description

Our client, a Compliance Services Company to the forex industry in Limassol, is looking for a German-speaking Communication Monitoring Compliance Assistant. This service provider is supporting a number of brands. 

Job Duties

• Determine Call Centre and Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members
• Examine results of the calls by using scripts, product knowledge, sales and service ability
• Provide feedback via Reports to Chief Compliance Officer of all monitored calls
• Assist in the investigation of complaints
• Assist in various Marketing projects
• Contribute to team effort by accomplishing related results as needed
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications

Job Requirements

• University or College Degree in any field
• Fluency in English language
• Fluency in German language
• Great communication (oral and written) and interpersonal skills
• Ability in delivering solutions quickly with accuracy
• Ability to work efficiently within a team as well as independently
• Excellent report writing skills
• EU-citizenship
• 
  

Working hours:

The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed

Job Benefits

• Competitive compensation package
• Fully covered Private Medical Insurance
• Employee referral bonuses;
• Unlimited snacks, fruits and beverages
• Short Fridays

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: German Communication Monitoring Compliance Assistant - VAC-A1079. We look forward to hearing from you!