About the company
Complaints Officer (VAC-A1234)
limassolPermanent
398 days ago Recruiting Agent Expired
Job description
Our client, is a specialized company for outsourced omnichannel customer support, experience and complaint handling and are looking to hire a Complaints Officer to join their team based in Limassol.
Job Duties
- Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.
- Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
- Presenting detailed summaries of complaints to the Head of Department.
- Negotiating suitable resolutions to complaints with clients.
- Ensuring that all formal replies are provided accordingly depending on the task.
- Providing complaints-related reports as requested.
- Monitoring of social media and assisting to ensure the company’s reputation is being upheld with the highest standard.
- Ensuring tickets and data capturing is accurate and timeous.
Job Requirements
- Computer literate
- Skilled in problem solving, punctual, ability to work under pressure.
- Experience with ticketing systems and CRM
- Experience in a similar role will be considered a strong advantage.
- Experience in the Forex industry will be considered an advantage.
- Previous experience as account managers, support agents, Back Office, Compliance
- Excellent knowledge of Microsoft Office (Excel, Word)
- Fluent in English (Verbal and Written)
- Ability to handle large amount of data.
- Attention to details & ability to follow procedures.
- A degree or experience in Finance, Business, would be ideal.
- The successful candidate should be able to work 9.00-18.00
Job Benefits
- Health Insurance.
- Friendly working environment.
- Learning and Development Opportunities.
- Competitive Salary always based on qualifications and experience.
- 21 days paid Annual Leave.
- 5 days paid Sick Leave.
- Happy Hours.
- Free snacks and beverages daily.
- Free parking Spot.
- Corporate Discounts
- WFH one week per month (up to manager’s discretion).
- Flexible Working Policy (up to manager’s discretion).
TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Complaints Officer - VAC-A1234. We look forward to hearing from you!