Head of Back Office

Job description

Hi! We are JustMarkets, an international fin-tech product company. Deeply understanding our client’s needs, we create a convenient and transparent fin-tech environment, striving to provide the best conditions and services.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success. The company has a European financial license and works with global partners.

Job Duties

• Management and administration of the department
• Creating and implementing a back-office strategy in accordance with the company’s global strategy
• Analyzing on a constant basis the department activity, payment systems activity, suspicious activity, KYC, AML procedures etc.
• Ensuring compliance with international L&C procedures
• Management the procedure of customers verification, account establishment, maintenance and closures
• Management the processing of all customer deposits and withdrawals in a timely manner
• Investigating and resolving potential issues arising from customer deposits, withdrawals or client activity
• Liaising with other departments to escalate and resolve all client issues in a timely manner
• Management of searching and attraction of the best PSP (payment system providers)
• Managing the implementation of PSP solutions in the Back Office
• Monitoring the efficiency of cooperation with various PSP, risk assessment and management
• Reviewing the automation of Back Office and replacing manual processes with automated systems where required
• Preparation of back office procedures, policies, terms & conditions, contracts and relevant disclaimers
• Controlling over the reconciliation of all financial assets of the company
• Preparation of various internal and regulatory reports
• Controlling costs and budget to help the organization optimize costs
• Management the training of relevant staff to ensure continuing competence
• Coaching and motivating teams to achieve productivity and engagement

Job Requirements

• Proven 2+ years of experience on the position Head of Back Office or similar position
• 5+ years of experience in financial or crypto, banking, gaming industry
• Practical experience with KYC, AML procedures, etc.
• Deep knowledge and experience with international L&C procedures
• Experience managing a team of 15 or more employees
• Experience in implementing new payment systems
• Knowledge of data analytics and reporting
• Good understanding of financial tools
• People management and Leadership skills
• Upper intermediate and higher level of English
• Ukrainian/Russian speaker

Job Benefits

• Professional and personal growth
• Сhallenging, fast-moving, and unique tasks in the FinTech field with our product
• Ability to be close to the business and take part in making fast decisions
• Corporate library
• Regular team retrospectives
• Full accounting support and taxes compensation
• Flexible schedule
• Paid vacations, sick leaves, public holidays, ability to take days off
• Corporate equipment