Customer Success Executive (VAC-A1657)

Job description

Our client is a payment gateway and PSP provider in Paphos with over 15 years’ experience and they are looking for an experienced Customer Success Executive with experience in a B2B company.This is a cross-functional role and interfaces with sales, business care, user experience, accounting. We are looking for someone technical, detail-oriented, bright, and energetic who can effectively communicate with clients and provide excellent service. You will be the main client point of contact for our global clients post-implementation through ongoing project management with clients. 

Job Duties

• Manage a portfolio of global clients from onboarding to ongoing, building excellent client relationships, developing revenue growth
• Become a product expert, advising clients in product best practices and optimal technical solutions, tailoring our product suite to each use case
• Perform 1st level support and triage of client technical issues and create detailed tickets outlining reported problems
• Deeply understand client business goals and KPIs
• Become a trusted advisor, providing business insights, create strategies & sharing best practices to encourage growth and continuous improvement
• Interact with Sales, Accounting, Risk, and QA, championing and prioritizing clients' needs and requests
• Own and manage day-to-day communication and build value-add partnerships with clients
• Project manage client implementations for various product offerings
• Identifying upsell opportunities and renewal strategies

Job Requirements

• 2+ years working in SaaS and/or a B2B business
• Responsible, highly attentive project manager, with superb people & communication skills, customer focus on finding solutions in complex processes
• Analytical & KPI driven with a basic understanding of client-server side technologies
• Team player with a positive attitude and a self-starter flair (Dynamic environment)
• Near native / fluent English speaker, additional languages are a plus
• Experience working with payment companies, fintech, e-commerce players and/or international clients is a plus
• Proficiency in CRM tools such as Salesforce is a plus
• Background in account development, corporate account’s relationship management, market research and identification of value proposition is a plus
• EU-citizenship

Job Benefits

Competitive salary with great benefits and perks

21 days annual leave

Recreational and team-building activities including holiday celebrations

Fully stocked kitchen with snacks, goodies and beverages

Fully flexible working hours

Office gym

A growing company with continuous development opportunities

Working hours:

The working hours are 8 hours a day. Monday – Friday (no hybrid or remote).

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Success Executive - VAC-A1657. We look forward to hearing from you!