IT Support Team Leader

Job description

Our client, based in Limassol, is one of the leading ICT companies in Cyprus and three-time Microsoft Partner of the Year award winner and the only Azure Advanced Specialization Partner in Cyprus, is looking for a IT Support Team Leader to join their technical team.

Job Duties

Job Description

•     Train and mentor, IT support team members.
•     Distribute tickets to IT support team and schedule on site visits.
•     Quality control on communication and technical execution.
•     Act as a point of escalation for IT support team and re-assign tickets to other teams if further escalation is required.
•     Participate and oversee preparation of technical documentation, best practice documentation, generic and customer specific procedures.
•     Make sure the ticketing system is up to date.
•     Make sure customers are satisfied with our responses and resolution to their requests.
•     Oversee the performance of the first level support team.
•     Miscellaneous ad-hoc tasks in your field.

Job Requirements

Required Skills & Experience

•     Very good knowledge of Microsoft Windows Operating Systems.
•     Very good knowledge of Microsoft Office Suite.
•     Very good knowledge of computer hardware.
•     Good knowledge of Microsoft Entra ID (Azure Active Directory) and Microsoft Entra Connect (Azure AD Connect).
•     Good knowledge of Microsoft 365 (Exchange Online, SharePoint Online, Teams and Intune).
•     Good knowledge of Windows Server and Active Directory Domain Controller.
•     Basic knowledge of Linux.
•     Basic knowledge in networking.
•     Basic knowledge in Azure.
•     Fluent in the Greek and English language (Speaking, Reading, and Writing).
•     Eager to learn.

Job Benefits

Remuneration & Benefits

Annual gross salary, based on experience ranges from €20,000 – €24,000

•     Bonus: Yearly bonus based on individual and company performance.
•     Working Hours: 08:30 – 13:00 and 14:00 to 17:30.
•     Public Holidays: Official Cyprus Public Holidays.
•     Annual Leave: 21 days.
•     Sick Leave: 21 days.
•     Reduced rate gym membership

    Insurance: We provide all our employees with In-Hospital Medical Insurance, which also includes a once-per-year Health Check. Health insurance will be provided after the probation period and if accepted and with the terms and conditions offered by the insurance company. Family members can be insured as well at a reduced company rate, payable by the employee.

    Personalized learning and certification plan with cash bonus for every certificate attained.