About the company

Hindi-Speaking Customer Support Representative Forex

famagusta, limassol, nicosia, larnaca, paphos, remote
Permanent

104 days ago

Job description

We are seeking a skilled Hindi-speaking Customer Support Representative to join our customer service team. As a crucial member of our team, you will be responsible for delivering exceptional customer support to our Hindi-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Job Duties

  • Provide outstanding customer support via phone, email, and live chat channels in Hindi.
  • Assist clients with inquiries regarding account setup, trading platforms, financial products, and general inquiries.
  • Resolve customer issues and complaints in a timely and professional manner, escalating complex cases to relevant departments when necessary.
  • Educate clients on trading strategies, market trends, and risk management practices.
  • Collaborate with internal teams to improve service quality and enhance the overall customer experience.
  • Maintain accurate records of customer interactions and transactions using our CRM system.

Job Requirements

  • Fluency in Hindi and English is essential, both written and verbal
  • Previous experience in customer support or client-facing roles within the financial services industry, preferably in CFD trading is advantageous.
  • Understanding of financial markets, trading terminology, and CFD products.
  • Excellent communication skills with the ability to explain complex concepts in a clear and concise manner.
  • Exceptional problem-solving abilities and a customer-focused mindset.
  • Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility in using CRM systems and other relevant software applications.
  • Flexibility to work shifts, including evenings and weekends, as needed.

Job Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive training programs and ongoing professional development opportunities.
  • Collaborative and supportive work environment.
  • Opportunities for career advancement within a rapidly growing company.