Promo/Retention Manager

Job description

What to expect of your role:

We are seeking a skilled and dynamic Promotion Manager (Retention Manager) to join our team in the fast-paced and exciting iGambling and Betting industry. In this role, you will be responsible for developing and executing effective promotional strategies to drive customer acquisition, retention, and revenue growth. You will collaborate with cross-functional teams to create compelling campaigns and analyze campaign performance to optimize results. This position requires a deep understanding of the iGambling and Betting landscape.

Job Duties

• Develop and implement innovative promotional strategies to increase brand visibility, customer engagement, and revenue generation in the iGambling and Betting industry;
• Collaborate with the product and design teams to create compelling marketing campaigns that effectively communicate the unique selling points of our products and services;
• Identify target audience segments and tailor marketing messages and promotions to resonate with their preferences and behaviours;
• Conduct market research and competitor analysis to identify trends, opportunities, and potential risks, and use these insights to inform marketing strategies;
• Monitor key retention metrics and KPIs, such as churn rate, reactivation rate, and customer satisfaction, and utilize data-driven insights to optimize retention initiatives;
• Work closely with the product development team to provide input on product enhancements and features that can drive customer retention and engagement;
• Collaborate with the customer support team to ensure effective resolution of player issues and concerns, and implement proactive measures to prevent churn;
• Develop and maintain strong relationships with VIP players and high-value customers, providing personalized experiences and managing VIP retention programs;
• Prepare regular reports and presentations to communicate retention and promotion performance.

Job Requirements

What you need to succeed in this role:

• Proven experience as a Product Marketing Manager or Promotion Manager in the iGambling or Betting industry;
• Strong knowledge and understanding of the iGambling and Betting landscape, including industry trends, player preferences, and regulatory considerations;
• Demonstrated success in developing and executing effective marketing strategies that drive customer acquisition, engagement, and revenue growth;
• Good analytical skills and the ability to interpret data and metrics to make informed marketing decisions;
• Creative mindset with the ability to develop engaging marketing content and campaigns;
• Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously;
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams;
• Strong attention to detail and a results-oriented mindset;
• A passion for the iGambling and Betting industry and a drive to stay ahead of industry trends and developments.

Job Benefits

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, hence believe that our abilities contribute to achieving ambitious company goals!

Reasons to join us:

• Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
• With flexible working hours and remote options, you'll love the freedom to work on your own terms;
• We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
• You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritize the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
• With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.
• Ready to join us? Apply for this position!

What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like:

1. HR Interview with the Recruiter;

2. Final interview with the team;

3. Final decision.

Our recruitment team is very willing to help out, so contact us with any questions you may have!