IT Service Desk Technician (graduate) (VAC-A2329)
limassolPermanent
35 days ago Recruiting Agent
Job description
Our client is a leading international CySEC Licensed Forex Trading Company with offices in a number of locations worldwide. They are looking to hire an enthusiastic University Graduate IT Service Desk Technician to join their IT team. This is a great opportunity for a graduate to learn in a versatile and dynamic fintech environment.
Job Duties
- Serving as the first point of contact for IT support within the organisation
- Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks
- Provide 1st line support to all users across the organisation globally
- Installing, configuring, and maintaining software and hardware components of computer and network systems.
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers by installing and upgrading antivirus and security software.
- Supporting people whenever they encounter challenges with computers and network devices.
- Maintaining and updating technical documentation regularly.
- Testing new hardware and software before full-scale installation.
- Provide IT support on small projects and office/desk moves.
- Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets.
Job Requirements
- Bachelor’s degree in Computer Science or equivalent.
- Excellent written and verbal English communication skills
- Strong interpersonal skills and ability to interact favorably with a wide variety of people.
- Highly self-motivated with reasoning skills and willing to learn new technologies.
- Knowledge of Windows 10 and 11.
- Knowledge of Mac OS and Linux is a plus.
- Knowledge of O365.
- Knowledge of Antivirus Systems.
- Ability to quickly diagnose and fix problems.
- Ability to articulate and maintain attention to technical details.
- Ability to follow through and document issues as well as resolutions.
- Ability to replace hardware of Desktops and Laptops.
- Be able to work in a team-oriented, collaborative environment.
- Ability to work on an On-Call rota with the rest of the team.
- Located in Cyprus
- EU-citizenship
Working hours:
The working hours are the working hours are 8:00- 9:00 am and 5:00 – 6:00 pm Monday to Friday (onsite role)
TO APPLY for this job opportunity, send your CV (in English please) and include the reference: IT Service Desk Technician (graduate) - VAC-A2329. We look forward to hearing from you!