Provisioning Officer (VAC-A2363)

Job description

Our client, a Marine Technology Services Company based in Limassol, is looking to hire a Provisioning Officer is responsible to receive and act on customers’ requests for terminal/SIM card/services activation/deactivation/modification in a timely manner to ensure company does not sustain unwarranted costs. In addition, he/she will be responsible to ensure that the company’s electronic systems and online platforms are correctly updated and services activated are accurately recorded.  

Job Duties

• Handle all service provisioning activities for existing and possible new services offered by the company.
• Commission and decommission SIM cards
• Issue PrePaid Calling Cards
• Manage and conduct LRIT tests and certification
• Maintain a very good knowledge of the company’s products and services
• Manage and issue documentation as applicable (e.g. Accounting Authority Agreements, Shore Based Maintenance Agreements, Activation/Alteration/Deactivation reports)
• Manage all internal and external platforms related to provisioning of all services and products offered by the company.
• Participate in the On-Call Rotation Schedule, to handle after office hours requests from customers in accordance with the company’s applicable procedures and SLAs.
• Close cooperation with other departments in order to troubleshoot and resolve any issues reported by customers.
• Ensure the company database(s) are kept up to date

Job Requirements

• Degree in Business, Management or adequate experience in a similar position
• Excellent knowledge of the English Language
• Good communication skills (written and oral)
• Good knowledge of MS Office
• Computer literacy
• Logical thinker and the ability to work alone
• Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines
• The ability to work under pressure and to tight deadlines
• Good organizational and time management skills
• Customer service orientation
• Able to multitask
• Administrative skills
• Organizational skills
• Prioritization skills
• Able to communicate and cooperate well with other departments
• A keen eye for detail and a results driven approach

Working hours:

The working hours are 8:30-17:00 Monday to Friday (onsite job)

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Provisioning Officer - VAC-A2363. We look forward to hearing from you!