Italian Communication Monitoring Compliance Assistant (VAC-A2378)

Job description

Our client, a Compliance Services Company to the forex industry in Limassol, is looking for an Italian-speaking Communication Monitoring Compliance Assistant. This service provider is supporting a number of brands. 

Job Duties

• Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
• Examine results of the calls by using scripts, product knowledge, sales and service ability;
• Assist in the investigation of complaints;
• Contribute to team effort by accomplishing related results as needed;
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
• Provide feedback to the head of the department.

Job Requirements

• University or College Degree in any field;
• Fluency in English language;
• Fluency in Italian language;
• Fluency in any combination of Italian and/or Portuguese will be considered an advantage;
• Great communication (oral and written) and interpersonal skills;
• Paying attention to detail and following the policies and procedures as required for the role;
• Ability to deliver solutions quickly with accuracy;
• Ability to work efficiently within a team as well as independently;
• Excellent report writing skills;
• Ability to work at pace and well under pressure with limited supervision.
• EU-citizenship

Working hours:

The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Italian Communication Monitoring Compliance Assistant - VAC-A2378. We look forward to hearing from you!