Technical Support Agent (Tier/Level 2) (VAC-A2388)

Job description

Our client, an IT Solutions Company in Limassol, is looking for an experienced Technical Support Agent (Tier/Level 2).

Job Duties

• Assist and resolve daily “Tier/Level 2” technical issues or escalated customer issues from “Tier/Level 1” Customer Support Agents
• Maintain, monitor, and improve developed products and services
• Develop and maintain the Knowledge Base
• Create troubleshooting processes and procedures.
• Configure and maintain on board communication systems
• Responsible to communicate with customers and suppliers’ general inquiries and coordinate with the Customer Support Manager
• Responsible for the identification of the function’s risks and opportunities and propose actions when needed.

Job Requirements

• Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
• Excellent knowledge of TCP/IP Networking
• Proven experience in a similar position will be considered as an advantage
• Experience using Windows Server, Active Directory and Firewall configuration
• Familiarity with PowerShell
• Being comfortable with remote diagnostic tools and techniques, as physical access to the equipment is often limited or delayed due to the nature of maritime operations
• Excellent organizational, communication and teamwork skills
• Fluency in Greek and English.

Job Benefits

The company is offering a salary of around €2,400 gross/month x 13 payments, plus an annual discretionary bonus based on performance plus provident fund after probation annual discretionary bonus based on performance, 21 days of leave + 0.5-day birthday leave from the company, a monthly Wolt allowance of €50 and maternity/paternity cover after probation

Working hours:

The working hours are 09:00-18:00 with 1 hour break (onsite role)

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Technical Support Agent (Tier/Level 2) - VAC-A2388. We look forward to hearing from you!