Retention Agent (VAC-A2828)
paphosPermanent
48 days ago Recruiting Agent
Job description
Our client is a Forex Broker based in Paphos and they are currently looking to recruit further high-caliber Retention Agents to join the existing team.
Job Duties
- Ensuring the retention of existing clients and helping to continue their trading activity
Maintaining a high volume of client contact via phone, chat, and email;
Promoting the company's products and services in an effective and efficient manner
Providing proactive and excellent client service at all times;
Providing clients with ongoing updates on the market;
Ensuring effective delivery of the service, meeting the company's standards;
Assisting clients to continue trading;
Assisting clients with any platform/financial trading related queries;
Providing training to clients on the company's products and trading systems;
Informing all existing clients of any new products and promotions that the company is offering;
Meeting daily, weekly and monthly targets set by the company;
Meeting company's KPIs;
Providing ongoing professional guidance to existing clients
Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service;
Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity;
Adhering to all company's policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements;
Job Requirements
Previous sales/Retention experience within the Forex industry required
Proven sales track record and ability to work on targets set by the company;
Highly competitive nature, with a desire for fast career progression;
Money-driven, enthusiastic, dynamic and self-motivated with strong sales skills;
Self-confidence and hunger for success;
Business fluency in English;
Additional languages will be considered an advantage
Job Benefits
Basic salary 2000 Euros gross
Commissions Table
0 - 0%
30,000 - 5%
50,000 - 6%
100,000 - 7%
150,000 - 8%
200,000 - 10%
TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Retention Agent - VAC-A2828. We look forward to hearing from you!