Customer Service Point (CSP) Representative

Job description

The role:

The CSP Representative enjoys a dynamic and high energy work environment. Responsibility to provide an outstanding customer experience in the retail store by assisting new and existing customers. As a member of a store team, they will strive toward helping the store achieve its financial and customer service goals.

Job Duties

• Promote and sell the Company’s products and services; Provide quality customer service and support to existing and prospective clients

• Offer efficient & effective after- sales service

• Assist with all functions within a retail store in compliance with epic's policies and procedures

Job Requirements

• Educated to a degree level will be an advantage

• At least 6 months experience in retail or another environment with a strong customer focus will be considered as an advantage

• Excellent command of both written and spoken Greek and English

• Ability to work flexible hours, including weekends

• Excellent written and verbal communication skills

• Professional, energetic and positive attitude

• Able to deal effectively with a variety of personalities

• Able to adapt to changing circumstances

• Basic knowledge of GSM technology and services; basic PC literacy skills