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Customer Service Associate Native English speaker

limassol
Permanent
144 μέρες πριν Recruiting Agent Expired

Job description

Our client is a very well established International company with offices around the world and a base in Limassol.

The Cyprus office is expanding and are looking for a young, smart and proactive Customer Service Associate that cares about customers’ experiences and communicates in social media with empathy to join the team

The working hours are Monday – Friday 9.00am – 6.00pm ( 1 hour for lunch) plus you will work 1 Saturday a month and have a weekday off accordingly.


    

Job Duties

  • You are the front line, go-to resource for any customer related issues
  •     Communicating with customers via phone, email, chat and ticketing system
  •     Making it your mission to foster exceptional customer experiences across the company sites
  •     Be able to independently address support cases regarding core functionalities, common “how-to” questions and known issues related to the company products
  •     Providing knowledgeable answers to questions about products, pricing and availability
  •     Taking ownership of the customer experience
  •     Social media posting in common social media platforms
  •     Image editing and simple graphic design tasks (photoshopping)
  •     Talking to people and proactively solving issues, converting customers into passionate brand ambassadors


Job Requirements

Required Skills & Experience

  •     Native English speaker
  •     Limassol resident
  •     Bachelor’s degree or equivalent
  •     +2 years of Customer Service experience
  •     Excellent phone etiquette and excellent verbal and writing skills
  •     Strong interpersonal communication skills
  •     Be able to work well autonomously and take initiatives
  •     Fluent in Photoshop with basic graphic design understanding
  •     Flexible work schedule to accommodate business needs
  •     Comfortable managing competing priorities with a high level of attention to detail
  •     Ability to multitask
  •     Experience with customer support ticketing systems will be considered and advantage


Job Benefits

Remuneration & Benefits

  •     Gross Annual Salary €18,000 Per Year
  •     Annual bonus based on performance.
  •     Opportunity for career progression and self-development.
  •     21 days annual leave

Apply in the strictest of confidence. Tel for enquiries 22030260