Customer Support (VAC-A21295C)

Job description

Our client, a well-established CySEC Certified Financial Investment Firm, is looking to hire Customer Support to join their team in Limassol.

Job Duties

• Dealing directly with clients' queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
• Resolving misunderstandings and handles “difficult” client in a polite and professional manner
• Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
• Promoting the products and services offered by the company to the clients by means of chat system and e-mail
• Providing feedback on the development of the products and services offered by the company according to the interaction with clients
• Keeping up to date with promotions and products offered by the company
• Maintaining confidentiality and professionalism in all instances
• Completing service-related tasks as requested by the manager
• Reviewing clients' documents in the KYC system and replying to client emails related to account verification
• Requesting relevant documents from clients in case they are not provided
• Following and keeping up to date with new internal procedures
• Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Job Requirements

• Experience in customer care or any other relevant field
• Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage
• Strong English communication skills, both written and verbal are a must
• Strong customer care skills
• Excellent client handling skills
• Strong communication and interpersonal skills
• Excellent organisational skills
• Business acumen
• Teamwork and problem-solving skills
• Hard working and able to cope under pressure
• Excellent computer literacy
• Willingness to do morning, afternoon and night shifts on a weekly basis
• Valid work permit required

Job Benefits

• 1200-1400 Gross
• Quarterly bonuses based on personal performance
• Corporate fund
• Discretionary yearly bonus based on company's performance
• Discount benefit card scheme
• Training opportunities for growth and expansion of knowledge
• Paid 21 days holidays per year

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Support - VAC-A21295C. We look forward to hearing from you!