Customer Service Hero (VAC-A21310N)

Job description

Our client was established in 2003 and they currently operate worldwide with offices in the USA, China and Cyprus. They are expanding their office in Limassol, Cyprus and are looking for a young, smart and proactive individual as their Customer Service Hero, who cares about customers' experiences and communicates with them regularly to help them meet their Art needs.

Job Duties

• You are the front line, go-to resource for any customer related issues
• Communicating with customers via phone, email, chat and ticketing system
• Making it your mission to foster exceptional customer experiences across our sites
• Be able to independently address support cases regarding core functionalities, common "how-to" questions and known issues related to the 1STAG products
• Providing knowledgeable answers to questions about products, pricing and availability
• Taking ownership of the customer experience
• Social media posting in common social media platforms
• Image editing and simple graphic design tasks (photoshopping)
• Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

Job Requirements

• Native English speaker
• Bachelor's degree or equivalent
• +2 years of Customer Service experience
• Excellent phone etiquette and excellent verbal and writing skills
• Strong interpersonal communication skills
• Be able to work well autonomously and take initiatives
• Fluent in Photoshop with basic graphic design understanding
• Flexible work schedule to accommodate business needs
• Comfortable managing competing priorities with a high level of attention to detail
• Ability to multitask
• Experience with customer support ticketing systems will be considered and advantage
• Patient and empathetic
• Art enthusiast or some previous experience or background with art and artists is highly appreciated

Job Benefits

• Competitive pay
• Opportunity for career progression and self-development.
• 21 days annual leave, increasing by one day every year
• Financially stable environment

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Service Hero - VAC-A21310N. We look forward to hearing from you!