Hotel Operations Manager

limassol
Permanent

826 μέρες πριν Expired

Job description

Seeking to recruit a Hotel Operations Manager, responsible for the overall day-to-day operations and customer satisfaction.

Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
Work collaboratively with all staff to make sure operations are running smoothly in tandem with one another
Anticipate all guest needs and respond promptly & accordingly
Establish and maintain standards for staff performance and customer service
Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
Respond to client enquiries and assist with resolution of client problems.
Staffing the hotel appropriately
Fully responsible for all aspects of all departments.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Monitor the purchase / indent / requisitions of each department and dealing with suppliers.
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
Responsible for the overall management of the operation of the hotel.
Covering shifts if and when needed.
Any other duties assigned.