Japanese-speaking Outbound Call Agent (VAC-A21342M)

Job description

Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. The role involves making outbound calls to players. You will be responsible for the personalized marketing activities during the customer journey for existing Japanese-speaking customers. Location: Limassol.

Job Duties

• Making outbound calls on daily basis to existing players (welcome calls, courtesy calls, reactivation calls, survey etc)
• Performing customer satisfaction surveys as well as offering incentives and promotions in order to reactivate lapsed or dormant accounts.
• Contact VIP players
• Keeping a record of your activates and results, providing reports of this to the line manager.
• Retention - continuous relationship management and cooperation with existing clients
• Assisting the customer service team when needed, answering inbound calls, emails and live chats.
• Keep up to date with new information/policies
• Collaborate with our Fraud and payments team in customer queries
• Collaborate with our CRM team
• Supporting and guiding customers with all requests and escalating and following up where necessary.

Job Requirements

• Excellent written and spoken skills in both Japanese and English. Native Japanese speaker is a must.
• Comfortable doing sales calls
• You have a positive and a can-do attitude with a flexible approach
• Experience within the online gaming industry will be considered an advantage
• You have an interest in iGaming and eager to learn more
• A team player that can work independently
• Previous experience in an outbound and/or sales role with calls involved a big plus
• Good communication
• Computer literate (Excel, Word, Email etc)
• Ability to work in a fast pace while multitasking

Job Benefits

• Good market rate remuneration package and bonus system
• Relocation package - accommodation and flights
• We help you getting your working permit in Cyprus
• Learning and Career Development opportunities within quickly growing start-up company
• Very modern and cosy office space you will love
• Private Health package
• Laptop
• Mobile plan paid up to 50€/month
• Lots of social and team building events, summer boat parties etc
• Fully stocked bistro with never ending coffee, fruits, sweets and juices as well as Monday team breakfast, Friday team lunch provided by company
• The company is offering a salary of 26,000 EUR basic salary plus 4,000 EUR bonus paid out in quarterly increments based on performance KPIs. So, in total up to 30,000 EUR annually + 27 days leave a year (not 20), breakfast Tuesdays, Lunch Fridays, health cover (standard state + private scheme)
• Working hours: You can start as early as 08:00 and latest 10:00 Cyprus time. 9 hour shifts with a lunch break of an hour currently. They work shifts which rotate Monday to Sunday with always 2 days off per week. They always try to accommodate for individual needs in terms of hours and shifts but only if it is fair for all. Hence some people are doing more morning shifts while others later ones.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Japanese-speaking Outbound Call Agent - VAC-A21342M. We look forward to hearing from you!