MELCO Resorts & Entertainment - Assistant Manager, Restaurant - Limassol

Job description

• POSITION SUMMARY:

The Assistant Manager, Restaurant is responsible for assisting the Manager, Restaurant to achieve the successful implementation, development and maintenance of all operational procedures, standards and goals within individual business unit, while ensuring optimum quality service to customers at all times.

Job Duties

PRIMARY RESPONSIBILITIES:

• Supervises the operations in an assigned Outlet, ensuring all F&B Standard Operating Procedures are followed by the employees
• Anticipates guests need and strives to exceed their expectations by providing guidelines
• Seeks feedback/gathers information on customer service performance and achieves high quality in customer service
• Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Communicates and coordinates with other Departments to ensure guests needs are exceeded
• Ensures readiness of the Outlet by performing regular checks on working stations, equipment and items
• Ensures opening and closing procedures are followed efficiently and accurately
• Ensures that all products and services are delivered accurately and in a timely manner
• Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives when appropriate
• Maximizes employee productivity using proper allocation and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
• Conducts daily briefings and ensures information is passed on appropriately
• Coordinates with the Host, F&B to ensure reservations needs meet the Outlet capacity
• Frequently raises awareness regarding breakages and ensures all employees strive to reduce cost
• Takes ownership of the Outlet in the absence of Manager, Restaurant
• Performs hands-on tasks when necessary to ensure goals are achieved
• Assists with administrative tasks relevant to F&B operations
• Coaches and mentors’ colleagues to overcome difficulty in meeting customer service standards
• Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly
• Attends training sessions and meetings when required
• Adheres to and ensures that all Outlet employees follow the Company policies and procedures

Job Requirements

KEY PERFORMANCE INDICATORS:

• Positive Customer feedback
• Good knowledge of products and services
• Continuous progress of Technical skills
• Staff retention and development

QUALIFICATIONS:

Experience

• Minimum 2 years of working experience in a similar role in the Hotel Industry

Education

• Degree/Higher Diploma holder in Hospitality Business Management is preferred
• Internationally recognized professional qualifications on wines would be an advantage

Skills

• Excellent interpersonal and customer service skills
• Possesses strong organizational and time management skills
• Excellent command of English, Greek and other languages highly regarded
• Profound knowledge of beverages and wines, including high-end wines
• Knowledge of food safety regulations and practices
• Proven leadership skills, teambuilding and developing star performers

PERSONAL COMPETENCIES:

• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable