Retention Agent

Job description

The candidate MUST have between at least 1-2 years experience in previous role.

The employee main responsibility is to communicate effectively in a daily basis with the clients regarding market updates, different opportunities in the financial market, educate and assist the client on the trading platform ( knowledge of the technical and fundamental analysis) and also increase the revenue of the company by retaining the client by offering him different products and services of the company.

Job Duties

• Building and maintaining relationships with new and existing clients
• Ensuring customer satisfaction through professional communication
• Assisting clients with queries
• Promoting the company’s products and services in an effective manner
• Regularly report to the management
• Maintaining and updating our CRM
• Achieving monthly targets 

Job Requirements

• Excellent Knowledge of English(Dutch/German would be considered an advantage) language both written and oral is a must
• Flexibility within the working hours (shifts might be required)
• At least one year previous experience in Retention/Conversion in a regulated financial services company is a MUST
• Excellent communication skills – verbal and written
• Ability to work as a part of a team
• Ambitious, persuasive and highly self-motivated 

Job Benefits

The company is offering excellent remuneration package based on experience ( base salary + commission ) to the individuals that are looking to expand their knowledge and to surpass their own expectations.