Junior Services Engineer

Job description

Available Locations: Work from Home / Nicosia

Primetel is one of Cyprus’ leading telecommunication providers offering fixed, mobile, broadband and TV services. At Primetel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through a talented, dynamic and enthusiastic team of professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.

Job Duties

What will your job look like?

• Accountable to Senior Manager Services.
• To provide 2nd level technical support to business customers.
• Administration of servers and elements that provide services to customers.
• To participate in research and development of new services.
• Liaison with internal departments on all necessary issues regarding service delivery and troubleshooting.
• Maintain documentation of services, customers, etc.

Job Requirements

All you need is…

• Undergraduate/Postgraduate degree in an Engineering/Computer Science field
• Networking, TCP/IP
• Unix/Linux
• Ability to learn customer service software applications
• Excellent command of the spoken/written Greek and English language
• Ability to prioritize and manage several activities simultaneously
• Speaks clearly, fluently and in a compelling manner to both individuals and groups
• Understands technical or professional aspects of work and continually maintains technical knowledge
• Writes in a clear and concise manner, using appropriate grammar, style and language for the reader
• Creates new and imaginative approaches to work-related issues. Identifies fresh approaches and shows a willingness to question traditional assumptions
• Maintains effective work behaviour in the face of setbacks or pressure
• Capable of working in a team
• Ability to work on own initiative and be proactive
• Ability to work under pressure and meet deadlines;

What you need to be able to work remotely:

• Access to the Internet
• A dedicated working station with no interruptions

Job Benefits

What we will provide in order to be able to work remotely:

• Laptop
• Online training and support using various cloud-based peer-to-peer software platforms
• Online continuous learning education through e-Learning courses

What we offer:

• Attractive remuneration package
• Provident Fund
• A friendly and positive working environment
• Personal and professional development