German-speaking Sales Associate (VAC-A917)

Job description

Our client, a leading provider of online foreign exchange (forex) trading, CFD trading and spread betting, is looking for a German-speaking Sales Associate who will provide high quality general sales administration duties. 

Job Duties

• General sales administration duties
• Presenting our trading platform and introducing leads into the world of online trading of Forex and CFD's
• Translation of written materials, including those related to topics in the financial sector such as marketing, sales, business operations, finance, law, etc.
• Provide our clients with best-in-class service on phone, chats and email
• Intelligently articulate financial and market-related concepts
• Go beyond customer service i.e. skillfully probe for, listen and understand clients' needs to provide resources and solutions to improve their trading experience and results
• Consistently take initiative to learn about the markets, FX industry and new company platforms and products such as the companies Trading Station, Meta Trader 4 or the latest iPhone, iPad release
• Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume and client feedback
• Consistently achieve specific deposit, retention and customer satisfaction benchmarks
• Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures

Job Requirements

• A recent Bachelor’s degree or be an undergraduate
• Strong writing skills and can speak fluently, persuasively, and clearly in German & English
• A high level of computer literacy i.e., Microsoft Word, Excel, PowerPoint, Databases/CRM's
• Strong written and verbal communication skills
• An excellent attention to detail
• The ability to think quickly and problem-solve in real-time
• A personable, customer-focused manner

Desirable:

• Basic technical knowledge and experience in financial markets
• Some previous work experience

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: German-speaking Sales Associate - VAC-A917. We look forward to hearing from you!