Call Center- Technical Support Operator

Job description

Location: Remote Work

PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, TV channels and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through our talented, dynamic and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.

Job Duties

What will your job look like?

• Provides customer support and acts as an interface between the customers and the company by attending to their queries and complaints
• Troubleshoots and solves customers’ technical related issues
• Promotes company’s products and services
• Handles information and billing inquiries

Job Requirements

All you need is…

• Educated to a degree level. Undergraduate degree in Computer Science or other technical area is preferable
• Experience in a service environment
• Excellent communication skills
• Strong interpersonal skills
• Knowledge of computer and internet applications
• Ability to work in a complex and high demanding environment
• Excellent command of the spoken/written Greek & English language
• Availability to work in shifts, weekends and public holidays (5 shifts/week)

All you need to be able to work remotely is:

• Access to the Internet
• A dedicated working station with no interruptions

Job Benefits

What we will provide in order to be able to work remotely:

• Laptop
• Online training and support using various cloud-based peer-to-peer software platforms
• Online continuous learning education through e-Learning courses