PSP Support Specialist

Job description

Are you ready to take your communication skills to the next level?

Communication with clients and suppliers to deliver the best payment processing service. Focus on identifying the root of the issue and address it to the relevant side to fix the cause.

Job Duties

• Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLA’s;
• Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
• Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
• Handle chargeback cases in accordance with the procedure;
• Be able to understand fraudulent patterns and report them in a timely manner.

Job Requirements

• Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLA’s;
• Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
• Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
• Handle chargeback cases in accordance with the procedure;
• Be able to understand fraudulent patterns and report them in a timely manner.

Job Benefits

So, why Gamingtec?

• Being a part of an international team, where everyone treats each other with respect and moves towards the same goal;
• Freedom and responsibility. You do not need to be told what to do;
• Competitive salaries. We want only the top performers, so we offer the appropriate remuneration for their experience and knowledge;
• Fully remote work. If you are in one of the areas where one of our offices is located, you will also have the option to go to the office;
• Flexible work schedule. We do not track time, we measure performance;
• Unlimited paid vacation and sick leave days. We believe that everyone should have a good work-life balance and no one should burn out;
• Constant career development & learning opportunities!
• Enjoy the corporate atmosphere with awesome parties and team-building events throughout the year;
• Refer your friends and get rewarded with a bonus, after they pass their probation period;
• Find the right private medical insurance that works for you and receive compensation for it. Compensation (full/partial) depends on the cost;
• Flexible Benefits plan. Decide which of your activities/expenses you want the company to compensate you for. For example; gym subscription, language courses, Netflix subscription, a spa day, etc;
• Education foundation in learning something new. Be part of our biannual ruffle that gives you the chance to learn something new, unrelated to your job.

• A 30-minute interview with a member of our HR team to get to know you and your experience;
• A technical interview with our Lead developer to assess your skills and abilities;
• A final 2-hour interview with four team members to gauge your fit with our culture and working style.