Customer Support Representative (VAC-A2275)

Job description

This International Fintech Electronic Money (EMI) Company in Limassol is looking for an experienced and dynamic Customer Support Representative.

Job Duties

• Interact with customers via phone, email, chat, and social media platforms to address inquiries, resolve issues, and provide guidance on our products and services
• Identify and troubleshoot technical and non-technical issues, escalating complex problems to appropriate internal teams for resolution while ensuring timely follow-up and updates to customers
• Offer comprehensive explanations of our products, features, and functionalities to empower customers to maximize the value of our services
• Assist customers with transaction-related inquiries, including processing payments, refunds, and transfers, while adhering to established protocols and security standards;
• Accurately document customer interactions, issues, and resolutions in the CRM system, providing detailed reports to management to identify trends and areas for improvement
• Ensure compliance with regulatory requirements and internal policies governing financial transactions and customer interactions, maintaining the highest standards of integrity and confidentiality
• Actively participate in training sessions, workshops, and team meetings to stay updated on product developments, industry trends, and best practices in customer support
  

Job Requirements

• Bachelor’s degree in business administration, Finance, or related field preferred
• At least 2 years of experience in customer service or support roles within the financial services industry.
• Strong customer support and communication skills, both verbal and written, with the ability to convey complex information clearly and concisely
• Excellent communication skills in English
• Excellent problem-solving skills, with the ability to think analytically and creatively to resolve customer issues
• Commitment to upholding ethical standards and maintaining customer trust and confidentiality
  
  Working hours:
  
  The working hours are 09:00/09:30 – 18:00/18:30, Monday - Friday (onsite)

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Support Representative - VAC-A2275. We look forward to hearing from you!