Customer Service Officer (VAC-A2347)

Job description

Our client, a Shipping Services Company in Limassol, is looking for a Customer Service Officer.

Job Duties

• Provide excellent customer support via email/ telephone to clients who may be onshore or offshore
• Address inquiries, troubleshoot issues, and ensure customer satisfaction.
• Register and manage cases effectively within prescribed KPIs in CRM tool Salesforce
• Support customers with chart-loading issues
• Provide assistance to existing customers with Chart Sales & quotations
• Manage software registration/ activation
• Update and manage the FAQ/ Knowledge base and monitor PAYS position reporting
• Work closely with other departments, including sales, technical support, and product development, to ensure a seamless customer experience.

Job Requirements

• University degree or equivalent diploma in Marine IT/electronics/similar fields
• Interest in shipping and navigation
• Experience with a support ticketing system will be a plus.
• Experience in Customer Contact and Troubleshooting in the maritime industry / Knowledge about commercial shipping is a plus.
• Desire to learn on the job and participate in training
• Problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a team.
• Should be able to manage customers with an empathetic demeanor and handle confidential data
• Good communication skills via phone / email
• Good IT knowledge and preferably experience with a CRM system
• Good in English both spoken and written is a must
• Experience in the marine industry an advantage
• Nautical Watch-keeping Certificate / Customer Service Experience / Technical Service is an advantage

Working hours:

The working hours are office hours (starting between 8 and 9 and finishing between 5 and 6, 40 hours per week (up to 5 weekends per year and work on few public holidays might be required).

Introduction will be onsite. Hybrid working from home possible after introduction

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Service Officer - VAC-A2347. We look forward to hearing from you!